Page 1 of 2

Can't register my EVB on dashboard

Posted: Thu Apr 06, 2017 8:58 pm
by signus
Hi,

I'm new to TD devices, and new to sigfox, and I can't seem to registering my EVB device to the insgroup developer dashboard.

It's a brand new EVB for TD1204.
I used the serial number from the AT&V response, which matches the sticker on the box and the sticker on the EVB.
And the Key from the stickers on the box and device.

I'm probably missing something obvious, any ideas?

Screenshot_X.png
Registration fail
Screenshot_X.png (36.6 KiB) Viewed 6849 times


Thanks.

Re: Can't register my EVB on dashboard

Posted: Thu Apr 13, 2017 8:19 am
by csarrouilhe
Hi mister,

can I have your developer's email so I can register your module manually ?

Best regards

Christophe

Re: Can't register my EVB on dashboard

Posted: Thu Apr 13, 2017 2:42 pm
by signus
Thanks Christophe, I have PM'd you.

We have also now discovered that my office has no network coverage. My client is in discussions with the local operator to try to resolve that problem.

Hopefully I will be able to resume work on this soon :)

Thanks again!

Re: Can't register my EVB on dashboard

Posted: Fri Apr 14, 2017 6:48 am
by csarrouilhe
Thanks for your reply.
I've declared your EVB, you should now be able to register it on your account.
Please let me know if problem.

Best regards

Christophe

Re: Can't register my EVB on dashboard

Posted: Fri May 05, 2017 8:41 pm
by IanW
Hi,

I have a similar problem. I have a TD1508 EVB, and can't register it on the dashboard.

I get the following response to a "AT&V" command:
AT&V
Telecom Design TD1508
Hardware Version: 0F
Software Version: SOFT2070
S/N: 001CEBFE
TDID: 638000035223
ACTIVE PROFILE
E1 V1 Q0 X1 S200:0 S300:24 S301:2 S302:24 S303:1 S304:2 S305:0 S306:000001FF0000000000000000 S307:1 S308:3000000

I have tried both the TDID (638000035223) and the S/N (1CEBFE) for the Module ID field, and the Key that is printed on the box (and also on the bottom of the module).

I always get "Ooops Not found sn"

Any help would be greatly appreciated.

Re: Can't register my EVB on dashboard

Posted: Wed May 10, 2017 12:54 pm
by IanW
Hi,

I'm also new to TD devices, and I cannot register my EVB device to the insgroup device or developer dashboard.

It's a brand new EVB for TD1508.
I used the serial number from the AT&V response, which matches the sticker on the box and the sticker on the EVB.
And the Key from the stickers on the box and device.
Authentication failed.png
Screen shot of Device Dashboard
Authentication failed.png (40.45 KiB) Viewed 6776 times

Any help would be greatly appreciated.

Ian

Re: Can't register my EVB on dashboard

Posted: Mon May 15, 2017 9:12 am
by csarrouilhe
IanW wrote:Hi,

I'm also new to TD devices, and I cannot register my EVB device to the insgroup device or developer dashboard.

It's a brand new EVB for TD1508.
I used the serial number from the AT&V response, which matches the sticker on the box and the sticker on the EVB.
And the Key from the stickers on the box and device.
Authentication failed.png

Any help would be greatly appreciated.

Ian


Hi mister,

can I have your developer's email so I can register your module manually ?

Best regards

Christophe

Re: Can't register my EVB on dashboard

Posted: Mon May 15, 2017 2:22 pm
by IanW
Hi Christophe,

My developer email is:
iwhitehead@inwoods.net

Thank you, in advance.

Ian

Re: Can't register my EVB on dashboard

Posted: Tue May 16, 2017 6:26 am
by csarrouilhe
Hi Ian,

I've declared your EVB on our backend, you should now be able to register it on your account.
Please let me know if problem.

Best regards

Christophe

Re: Can't register my EVB on dashboard

Posted: Sat Aug 12, 2017 5:33 pm
by andrej
csarrouilhe wrote:Hi Ian,

I've declared your EVB on our backend, you should now be able to register it on your account.
Please let me know if problem.

Best regards

Christophe


Hi Christophe,
I have the same issue, can't register the module, could you please help?

My dev email address is andrej.dobak@gmail.com

Thanks
Andrej